Payment Processing

We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.

For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.

Our Commitment to Your Privacy

Sou Fong Limited operates ydyvjacket.com and respects the privacy of every customer who browses our collection or places an order. This Privacy Policy explains the information we collect, the reasons we collect it, the ways we use and safeguard it, and the choices available to you. By visiting ydyvjacket.com or making a purchase, you confirm that you have read and understood the practices described in this document.

Information You Provide Directly

When you create an account, place an order, join our mailing list, or contact our customer care team, we collect the details you submit. These details include your name, email address, account password, shipping address, billing address, telephone number, order history, saved size and fit preferences, gift messages, and any photographs or text you submit with a product review. If you contact us by email, chat, or telephone, we retain a record of that correspondence so that we can resolve your request and maintain accurate service records.

Information Collected Automatically

As you navigate ydyvjacket.com, our servers automatically record technical information. This information includes your IP address, device type, browser version, operating system, referring web address, the pages you view, the time you spend on each page, the search terms you enter, and the items you add to or remove from your shopping bag. We use this information to keep the website functioning correctly, to understand which sections of our catalogue attract attention, and to improve site performance.

Payment Information

All payment transactions on ydyvjacket.com are securely handled by third-party payment gateways. We do not collect, receive, store, or process full payment card numbers, card expiration dates, or card security codes. Those details are submitted directly to the payment gateway, which processes them under its own privacy and security obligations. Sou Fong Limited receives only limited transaction data: confirmation that the payment succeeded or failed, the card type, the final four digits of the card, and a transaction reference number. We use this limited data solely to confirm payment, issue refunds, and resolve billing disputes.

How We Use Your Information

We use your personal information to fulfil and ship orders, process returns and exchanges, send order confirmations and delivery notices, answer your questions, and maintain your account. We use browsing and order data to recommend garments in your preferred sizes and styles. We use technical data to detect fraudulent activity, protect the security of ydyvjacket.com, and comply with legal and accounting obligations. We send marketing messages only where you have given consent, and every marketing message contains a clear unsubscribe option.

Cookies and Similar Technologies

ydyvjacket.com uses cookies, pixels, and local storage. Strictly necessary cookies keep your shopping bag and checkout session working. Preference cookies remember your language, currency, and region. Analytics cookies measure traffic and feature usage. Advertising cookies measure campaign performance and display relevant products on other websites. You can block or delete cookies through your browser settings. Blocking strictly necessary cookies prevents checkout from completing. Where applicable law requires it, we honour browser-based opt-out signals.

Sharing Your Information

We share personal information only with parties who help us operate our business. These parties are payment gateways, shipping carriers, warehouse and fulfilment partners, email and marketing platforms, analytics providers, fraud prevention services, and professional advisers. We disclose information to law enforcement or regulatory authorities when a valid legal request requires it. We do not sell personal information. Every service provider is bound by a written agreement that limits use of your data to the specific service performed for Sou Fong Limited.

Data Retention

We retain order records for the period required by tax, accounting, and consumer protection law. We retain account information until you ask us to delete it. We retain marketing preferences until you withdraw consent. When information is no longer required for any of these purposes, we delete it or anonymise it permanently.

Data Security

We protect personal information with encryption in transit, restricted employee access, authentication controls, regular staff privacy training, and periodic security reviews of our systems and vendors. No transmission method or storage system is entirely secure. If you believe your information has been compromised, contact us immediately at [email protected].

Your Rights and Choices

You may request access to the personal information we hold about you, request correction of inaccurate details, request deletion of your data, request a portable copy of your data, object to certain processing, or withdraw marketing consent at any time. Send these requests to [email protected]. We verify your identity before acting on a request and respond within the period required by applicable law.

Children’s Privacy

ydyvjacket.com is intended for adults. We do not knowingly collect personal information from anyone under the age of sixteen. If you believe a minor has provided information to us, contact [email protected] and we will remove it.

Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our operations or in the law. The current version is always published on ydyvjacket.com, and continued use of the website after publication constitutes acceptance of the revised policy.

Contact Us

Questions about this Privacy Policy can be directed to Sou Fong Limited at [email protected], by telephone at +852 6533 3315, or by post at Aberdeen Marina Club Office Building, 8 Shum Wan Road, Southern District.