Shipping Policy

Sou Fong Limited ships womens clothing to addresses served by selected carriers. Orders are processed on business days after payment authorization and order confirmation. Order processing time depends on order volume and product availability. Delivery time depends on destination, carrier, and selected shipping method. Standard delivery timelines apply. Tracking information is provided when the carrier makes it available. Shipping charges are displayed at checkout before payment. The customer is responsible for shipping charges, duties, and taxes shown at checkout. Sou Fong Limited does not guarantee delivery dates beyond carrier commitments.

Orders placed on weekends or public holidays begin processing on the next business day. Sou Fong Limited contacts the customer at [email protected] when address verification or payment verification is required. Processing is delayed until verification is complete. The customer must provide a complete and accurate delivery address. Sou Fong Limited is not responsible for delivery failure caused by an incorrect address supplied by the customer. If a shipment is returned to Sou Fong Limited because of an incorrect address, the customer bears reshipping costs. The official website is ydyvjacket.com.

Strict 14-Day No-Reason Refund Policy

Sou Fong Limited offers a strict 14-day no-reason refund policy. A customer may request a refund for any reason within exactly 14 calendar days from the date the order is delivered. The return window begins on the delivery date and ends on the fourteenth calendar day after delivery. A request submitted after exactly 14 calendar days is not eligible for a no-reason refund. The customer must submit the return request before sending the item. The buyer completely bears all return shipping costs. Original shipping charges are not refunded. Return shipping costs are not refunded.

Returned items must be unused and in original packaging. Items must not show signs of wear, washing, alteration, or damage caused after delivery. Original tags must remain attached when tags are part of the item. Returned items must be packed securely to prevent damage during return transit. Sou Fong Limited refuses a return when the item does not meet these conditions. The customer must include the order number inside the return package. The customer must use a trackable return method. The customer assumes responsibility for the return shipment until Sou Fong Limited receives the item.

Refund Timing

After Sou Fong Limited receives and inspects the returned item, Sou Fong Limited approves or denies the refund. Refund arrival time is at least 14 days from the date Sou Fong Limited approves the refund. Refunds are issued to the original payment method. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. The customer must allow the full refund period stated in this policy. Sou Fong Limited does not issue cash refunds. Sou Fong Limited does not issue refunds to a different payment method.

Step-by-Step Return Process

Step 1: Submit a return request to [email protected] within exactly 14 calendar days from the delivery date. Include the order number, the item being returned, and the reason for the return. Step 2: Wait for Sou Fong Limited to provide return authorization and return instructions. Do not send the item before receiving return authorization. Step 3: Pack the item unused and in original packaging. Include the order number inside the package. Step 4: Ship the package to the return recipient. The recipient must be Sou Fong Limited, the contact phone is +852 6533 3315, and the specific return address is Aberdeen Marina Club Office Building, 8 Shum Wan Road, Southern District. Step 5: Send the tracking number to [email protected]. Step 6: Allow Sou Fong Limited to inspect the returned item and process the refund. Refund arrival time is at least 14 days from approval.

Damaged or Defective Items

Claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period applies exactly as stated in the Terms of Service. The customer must contact [email protected] within exactly 7 days of receipt. The claim must include the order number, a description of the damage or defect, and photographs showing the damage or defect. The customer must not return a damaged or defective item before receiving instructions from Sou Fong Limited. After review, Sou Fong Limited determines whether to provide a replacement or a refund. Claims submitted after exactly 7 days of receipt are not eligible. This 7-day damaged-goods claim period is separate from the strict 14-day no-reason refund policy.

Non-Returnable Conditions

Eligibility for a no-reason refund depends on item condition and request timing. Items that are used, washed, altered, damaged after delivery, missing original packaging, or returned after exactly 14 calendar days are not eligible for a no-reason refund. Items returned without return authorization are refused. Sou Fong Limited does not exclude any womens clothing category from this policy by name. Sou Fong Limited evaluates every return against the stated condition and timing requirements. If Sou Fong Limited refuses a return, Sou Fong Limited contacts the customer at [email protected]. The buyer bears return shipping costs for refused returns. The customer must follow the return instructions in this document. This policy is part of the Terms of Service.